TERMS & CONDITIONS

• Due to the handmade nature of all of our jewellery the item you receive may differ slightly from the photograph on the website.  We believe this adds to the charm of our jewellery and means you wiil receive an item which is truly unique.  The colour in the photo is a true representation of the item you will receive, but please allow for differences attributed to your monitor.

 

• If you purchase an item from our Online shop we will despatch it to you by First Class post within 48 hours of receiving your order. If for any reason this is not possible we will contact you via email or telephone within 24 hours. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

 

• If you would like a bespoke item of jewellery made we will endeavour to despatch it to you within 7 days of receiving final confirmation of your requirements.

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• The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout before you are asked to confirm the order. The price you pay will include any applicable taxes for all deliveries within the European Union.

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• If you are not satisfied with the goods you have a right to cancel the contract, return the un-worn goods within 14 days and receive either a full refund of your monies or replacement goods.  Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.If your items arrives damaged please contact us to arrange the return of the item and either a replacement product or a full refund (to include any postage costs incurred).

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• The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

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• None of the above Terms and Conditions affects your statutory consumer rights.

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Data Protection

• Beads & Bracelets collects the following data if you make an enquiry or place and order: Name, email address, home address and phone number.

• You directly provide Beads & Bracelets with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

• Beads & Bracelets collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

• Beads & Bracelets will never share your data with a third party.

• Beads & Bracelets would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes.

• The right to access – You have the right to request Beads & Bracelets for copies of your personal data. 

• The right to rectification – You have the right to request that Beads & Bracelets correct any information you believe is inaccurate. You also have the right to request Beads & Bracelets to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that Beads & Bracelets erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that Beads & Bracelets restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to Beads & Bracelets processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that Beads & Bracelets transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: sales@beadsandbracelets.com.

• Beads & Bracelets (Wix.com) uses cookies in a range of ways to improve your experience on our website, including: understanding how you use our website.

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Your Preferences

• If you wish to change any of the details at any time contact Mel Wood at sales@beadsandbracelets.com. In addition you have the right to request that we delete your history or unsubscribe you from communications. You can do this by emailing us or writing to us at 15 Thurlby Way, Maidenhead. SL6 3YZ. 

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